Privacy Policy

1. Scope of this policy

This Privacy Policy applies to the website located at casagolka.com and to personal information we collect through website forms, calls, text messages, emails, owner inquiries, guest inquiries, booking-related communications, service requests, marketing campaigns, advertising campaigns, social media interactions, and other business interactions.

Casago Lake Anna is locally operated by Virginia Lakes Rentals, LLC. In this Policy, "Casago Lake Anna," "we," "our," and "us" refer to the local Casago Lake Anna operation. This Policy does not replace privacy notices or terms from third-party booking platforms, payment processors, owner portals, advertising platforms, social media platforms, or other third-party services.

2. Information we collect

We may collect personal information directly from you, automatically through website technology, from service providers, from booking platforms, from advertising and analytics partners, from publicly available sources, and from referral or lead sources where permitted by law.

Depending on how you interact with us, we may collect:

• Contact information, such as name, email address, phone number, mailing address, and communication preferences.
• Guest and booking information, such as reservation details, stay dates, party size, property preferences, guest messages, special requests, payment status, and support history.
• Homeowner and property information, such as property address, ownership or authorization details, property features, management goals, revenue questions, availability, home care needs, photographs or documents you provide, and owner inquiry history.
• Commercial and transaction information, such as services requested, bookings, payments, invoices, refunds, damage claims, owner payouts, service history, and communications about those matters.
• Identity and verification information when needed for bookings, owner onboarding, fraud prevention, legal compliance, insurance, safety, or contract administration.
• Internet and device information, such as IP address, browser type, device identifiers, pages visited, referring pages, approximate location, interactions with ads or emails, and cookie or similar technology data.
• Marketing and lead information, such as inquiry source, advertising campaign, form submissions, consent records, call or message history, email engagement, appointment requests, and opt-out preferences.
• Audio, electronic, or visual information, such as voicemail, call recordings where permitted, text message content, email content, photographs, property images, or other materials you send to us.

Please do not send sensitive personal information unless we specifically request it for a legitimate business, legal, booking, safety, verification, or contractual purpose.

3. How we use information

We may use personal information to:

• Respond to inquiries from guests, homeowners, prospective homeowners, vendors, and partners.
• Provide vacation rental, guest support, homeowner, property management, hospitality, maintenance coordination, housekeeping coordination, listing, revenue, reporting, and related services.
• Evaluate homes for potential property management and communicate about homeowner acquisition opportunities.
• Process bookings, payments, refunds, owner payouts, service requests, appointments, and related transactions.
• Send operational, transactional, safety, legal, account, booking, service, and relationship communications.
• Send marketing communications by email, phone, text message, direct mail, social media, digital advertising, or other channels where permitted by law and your preferences.
• Personalize website content, ads, offers, property recommendations, and marketing campaigns.
• Measure advertising performance, website usage, email engagement, lead quality, campaign effectiveness, and service performance.
• Maintain records of consent, opt-outs, contracts, communications, transactions, compliance, disputes, and business operations.
• Protect our website, properties, guests, homeowners, vendors, business, rights, safety, and security.
• Comply with law, enforce agreements, resolve disputes, prevent fraud, and respond to lawful requests.

4. SMS, email, phone, and advertising communications

If you provide your contact information, we may use it to communicate with you about your inquiry, requested services, reservations, property management opportunities, homeowner services, guest services, appointments, promotions, local updates, and related business purposes.

If you opt in to receive marketing text messages or calls, we may contact you at the number you provide using calls, SMS texts, MMS messages, prerecorded messages, artificial voice, automated dialing technology, or similar technology for marketing and informational purposes. Consent to receive marketing calls or texts is not required as a condition of purchasing, booking, or receiving services.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP. Message frequency varies, and message and data rates may apply. You may opt out of marketing emails by using the unsubscribe link or by contacting us. You may ask us not to place marketing calls by contacting us at (540) 406-4200 or reservations@casagolka.com.

We may use cookies, pixels, tags, advertising identifiers, customer lists, lookalike audiences, retargeting tools, and analytics tools to advertise to guests, homeowners, prospective homeowners, and other audiences. This may include advertising on search engines, social media platforms, display networks, booking-related websites, and other digital channels.

5. How we share information

We may share personal information with:

• Casago-related entities, local team members, contractors, and authorized personnel who help operate the business.
• Booking platforms, channel managers, owner portals, payment processors, guest support tools, property management systems, messaging providers, email providers, phone and SMS providers, analytics providers, advertising platforms, CRM tools, and other technology providers.
• Housekeeping, maintenance, inspection, repair, linen, photography, marketing, accounting, legal, insurance, banking, and other service providers when needed to provide services or operate the business.
• Homeowners, guests, vendors, and partners when needed to coordinate bookings, stays, services, repairs, payments, owner reporting, guest support, property care, or dispute resolution.
• Government agencies, regulators, law enforcement, courts, attorneys, insurers, and other parties when we believe disclosure is required or appropriate for legal, safety, security, fraud prevention, contract enforcement, or dispute purposes.
• Successors or transaction parties in connection with a merger, acquisition, financing, reorganization, sale of assets, transition of management rights, or similar business transaction.

We do not sell personal information for money. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, retargeting, or cross-context behavioral advertising activities. You may contact us to opt out of those activities where applicable.

6. Cookies and tracking technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising identifiers, and similar technologies to operate the website, remember preferences, understand traffic, improve performance, measure campaigns, personalize content, and deliver or measure advertising.

You can adjust browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled. Your browser or device may also provide tools to limit certain tracking or advertising identifiers.

7. Data retention and security

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, manage inquiries, administer bookings and owner relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, honor opt-outs, and protect our rights and operations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, platform, transmission, or storage system can be guaranteed to be completely secure.

8. Your privacy choices and rights

You may request access, correction, deletion, portability, or restriction of certain personal information where required by applicable law. You may also request to opt out of certain targeted advertising, sale, sharing, profiling, or marketing activities where those rights apply.

Virginia residents and residents of other states with applicable privacy laws may have rights to confirm whether we process personal information, access personal information, correct inaccuracies, delete personal information, obtain a copy of certain personal information, and opt out of targeted advertising, sale of personal information, or certain profiling. We will respond to verified requests as required by applicable law.

To submit a privacy request, contact us at reservations@casagolka.com or (540) 406-4200. We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising privacy rights, but some services may require certain information to function.

9. Children

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

10. Third-party links and platforms

The website may link to or interact with third-party websites, platforms, payment processors, booking tools, owner portals, maps, social media services, advertising networks, or other services. Their privacy practices are governed by their own policies, not this Policy.

11. Changes to this policy

We may update this Privacy Policy from time to time. Updates are effective when posted unless a different effective date is stated. The "Last updated" date shows when this Policy was most recently revised.

12. Contact us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at: